SupportIT – Maintain and Provide for Growth
Remote Connectivity Technology
Being productive remotely means staying connected. That’s why remote connectivity is the first thing in our SupportIT section. Simplifying the support process when there is a connectivity issue is a top priority.
Q: What do my employees do when they lose connectivity, who do they call?
A: At BMT, we are your single point of contact. Our support engineers will work through the issue with your remote worker to find the problem and implement the solution.
Home Office Equipment Service
Many organizations are not familiar with how to quickly and cost-effectively support equipment at the home. While support tactics are only slightly different, it’s very important to plan for them.
Q: It now seems our equipment is a million miles away from support and maintenance, how do we adapt to this?
A: BMT has decades of experience supporting remote workforces and keeping remote equipment running properly and secure. One technique we use is stocking preconfigured equipment that can be utilized while we perform a depot repair. Examples include: WiFi, Monitors, USB Hub/Docking Stations, Headsets, Keyboards, Web Cameras, Printers, and even Office Chairs.
On-Site Support
An effective support strategy includes onsite support, when needed. Instances where hands-on support is required are handled quickly, competently, and economically.
Q: Can my multiple remote locations be serviced in an organized and economical way?
A: Yes, BMT has several support packages to serve a variety of on-site needs.
Through economies of scale we bring enterprise standards of service to the small business community in both traditional and remote environments. Note: All BMT staff members follow CDC guidelines while on-site to protect themselves and our clients.
Support / Service Desk
The support team and processes at BMT are unrivaled in the industry. Responsiveness, Skill, Professionalism, and Cost – these service qualities are the cornerstones of our service.
Q: If my team is working remotely on a variety of different hardware, how can I get consistent service?
A: While in a perfect world, all systems would be identical “one size fits all” and all support methods would be “textbook”. This will rarely be the case and the remote workforce scenario doesn’t add new complications. BMT’s processes and experience have easily absorbed the current rise in “work at home” personnel with no decrease in our level of service.
Optimizing Home Office Environments
Recent events have workers with home offices spending more time in them than ever intended. We know most work/living places aren’t ready for this. Yet millions have been sent home, and will likely be there for a while, possibly permanently. Odds are your remote work office is neither an optimized nor particularly happy place right now and we want to help.
- Printers
- Monitor Stands
- USB Hub/Docking Stations
- Headsets/Keyboards/Mice
- Web Cameras
- Ergonomic Enhancements
Server-Based Computing
Server-based computing refers to the technology by which applications are implemented, controlled, supported and functioned on the server instead of the client. Upgrading hardware, application deployment, backing up of data and technical support are simplified in a server-based environment. As a result, organizations achieve greater efficiency, security, and mobility within their critical operations. Areas of discussion:
- Running your desktop and applications from anywhere (Office, Home, Remote) on any device (PC, MAC, Tablet, Phone)
- Ensuring no data leaves your network
- Installing an application or updating once, then having it immediately available to all staff
- Discovering workloads that aren’t suitable
Downsizing of Office Space, Moving Servers to the Cloud
- Flexibility – Cloud-based services are ideal for businesses with growing or fluctuating bandwidth demands. If your needs increase it’s easy to scale up your cloud capacity, drawing on the service’s remote servers.
- Cost – Cloud computing cuts out the high cost of hardware. You simply pay as you go and enjoy a subscription-based model that’s kind to your cash flow.
- Work from Anywhere – With cloud computing, if you’ve got an internet connection you can be at work. And with most serious cloud services offering mobile apps, you’re not restricted by which device you’ve got to hand.
